Modern shopping mall interior with multiple escalators and people using them, large glass windows, and bright lighting.

Growth Acceleration

Nighttime cityscape of Dubai with skyscrapers, including Burj Khalifa, illuminated against a dark blue sky.

We solve key challenges such as:

  • Organisational redesign

  • Business process redesign

  • China localisation

  • Program management at scale

  • ERP Deployment

  • Digital transformation

  • Technology strategy

  • PMO setup

Customer
Experience

Person using a smartphone with Google Pay at a Square payment terminal on a white countertop, with sunglasses nearby.

From the definition of your user journey, we help you create seamless, high-end shopping experiences across digital and physical touchpoints:

  • Retail digitalisation

  • e-Commerce

  • Omnichannel services

  • Payments

  • Customer services

  • Innovation

Our playground in details…

Omnichannel Experiences

Click and collect
Ship from store/to store
Buy online/return in store
Gift cards
Returns & refunds
Payments
Customer service
Digital passports
OMS

e-Commerce

e-Commerce strategy
Composable commerce
e-Commerce re-platforming
Globalisation
Localisation
Checkout and payments
Marketplaces

Retail Digitalisation

POS
Payment solutions
Clientelling
Product catalogue
Virtual experiences
Customer services

Technology Strategy

Strategy design in alignment with business objectives
Technology architecture
Technology roadmap
Popularisation of tech concepts
Nearshoring & Offshoring strategy
Generative AI
Vendor selection

Payments

Payment strategy & optimisation
Payment acceptance
Omnichannel payment solutions
e-Commerce checkout
Fraud prevention
Payment technologies
Vendor sourcing & RFPs
Web3 payments
Fintech

China

Digital strategy
Tech architecture
Localisation strategy
WeChat and Alipay mini programs PIPL
TMall Luxury Pavilion
Payments
Customer service

Customer Service

Repair process management
Spare parts distribution
Omnichannel services
Welcoming ceremony in boutique
Client relations center
B2B partnerships

Pre-Owned

Product certification
Digital passports
Payments

ERP Deployment

Resource planning Business process redesign

Program & Product Management

Program Management Office
Portfolio management
Steerco facilitation
Product Owner
Ways of working
Roadmap
Change management
Program team mentoring
Governance
Stakeholder management