Our passion : helping luxury retail brands to deliver exceptional customer experiences, thanks to expertise and technology.
A unique savoir-faire
Turning your ambition into real success thanks to 100+ combined years of experience and hands-on leaders with strong expertise on :
Omnichannel luxury retail, end-to-end
1
20 luxury brands, 5 regions, 60 countries
2
Customer-first approach
3
Data-driven decision making
4
Business and technology
5
400 digital transformation initiatives delivered
6
Vassilina
Walford
20+ years luxury retail experience
Omnichannel Retail
Payment & Financial Strategy Payment & Checkout Experience Innovation & Customer Experience Process Improvement & Digitisation Fraud Prevention, Risk & Compliance Strategic Vendor Sourcing
Financial Performance
Team Leadership
Carine
Laurent
20+ years luxury retail experience
Customer experiences
Customer service Omnichannel
Retail Business Process design
ERP deployment
Digital transformation
Team Leadership
Change Management
PMO
Frédéric
Desmaison
20+ years in digital transformation, including 15 in luxury sector
Technology Strategy
Omnichannel
Team Leadership
Program Portfolio Management
Agile Product Development
